Vusion Audio, powered by Inearz, specializes in premium in-ear monitoring solutions for DJs and musicians. We offer custom in-ear monitors (IEMs), professional earplugs, and other audio enhancement products backed by 50 years of innovation from our parent company Persona Medical.

You can purchase directly through our website www.vusionaudio.com. Simply add products to your cart and complete checkout using our secure payment system.

We accept all major credit cards and PayPal. All payments are processed securely through our payment partners - we never store your credit card information.

We offer a 31-day return policy for unused products in original packaging. Custom-made IEMs are non-refundable due to their personalized nature. Refunds are processed after product inspection.

Standard shipping times vary by location. Custom IEMs require additional production time. You'll receive tracking information once your order ships. Note: We're not responsible for delays caused by shipping carriers.

Our IEMs combine Vusion's market expertise with Inearz's 50-year legacy in hearing technology. Developed specifically for DJs, they offer unparalleled sound clarity, noise isolation, and comfort for extended performances while protecting your hearing health.

Absolutely. Our products are designed by and for professional musicians and DJs. The technology comes from Persona Medical, a leader in professional hearing protection and enhancement for over 50 years.

Store them in the provided case when not in use. Clean with a dry, soft cloth. Avoid extreme temperatures and moisture. For deep cleaning, use alcohol wipes (70% isopropyl alcohol). Never submerge in water.

We offer a 1-year warranty against manufacturing defects. This covers repairs or replacements for issues not caused by misuse. Normal wear and tear or damage from accidents isn't covered.

Email us at info@vusionaudio.com or visit our contact page. Our Amsterdam office address is Marco Polostraat 78H, 1057WT.

We collect only necessary data to process orders and improve service. We never sell your information. You can request data access or deletion by emailing info@vusionaudio.com. Full details are in our Privacy Policy.

You may cancel standard product orders before shipping. Custom IEMs cannot be canceled once production begins (typically within 24 hours). Contact us immediately at info@vusionaudio.com to request cancellation.

Yes, we ship worldwide. International customers are responsible for any customs duties or taxes. Shipping times vary by destination.

We provide detailed instructions with your order. You'll need professional ear impressions done by an audiologist. We can recommend providers in your area if needed.

We offer repair services for damaged IEMs. Costs vary based on damage. Email support@vusionaudio.com with details and photos for a repair estimate.